The main responsibilities and tasks of this position are listed as, but not limited to the following:
- Assists in producing, implementing, and monitoring action plans to ensure sales targets and revenue objectives are achieved for assigned portfolio.
- Responsible for an assigned sales target and identifying opportunities and ways to maximize and exceed personal revenue goals.
- Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.
- Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increase rate.
- Procures new and repeat business for the hotel by monitoring contact with corporate, governments / embassies and professional associations with local, domestic, and international markets.
- Maintains contact with planners, corporate procurements, incentive buyers, airlines, tour operators and wholesalers, through personal sales calls, telephone contacts and written communications (relevant to your assignment).
- Monitor key accounts and bookers/customers.
- Monitors competitor activities and conducts market research.
- Analyze and research potential business opportunities from competitor Hotels and create a prospect list for targeting.
- Attend majors related functions to promote sales for the hotel.
- Promotes the hotel as often as possible through entertaining, conducting site inspections, presentations, etc. of the hotel.
- Meets with guests from major producers / organizers of big events staying in the hotel to ensure customer satisfaction.
- Establishes and continuously updates mailing lists/database.
- Organizes and attends major sales/ PR related functions within the hotel.
- Provide after-sales service and ensure all guests’ complaints are brought to the management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed, investigated and follow-up action is initiated.
- Entertain clients with the objective of securing business or strengthening ties when required.
- Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
- Actively participate in wider hotel meetings
- Ensure all incoming correspondence and telephone enquiries are handled with efficiency and in a timely manner.
- Providing mentoring and training for junior staff.
- To perform any other duties that may be assigned by the Management.
