JD:
Responsible for professionally handling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters]
Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all enquiries at all times
Ensure timely follow up of customer’s requests and liaise with appropriate departments to ensure requests are fulfilled within promised timeline.
Manage difficult customers and follow up with proper escalation procedures
Ensure proper documentation and categorization of cases
Conduct post discharge follow up phone calls to patients or their next of kin
Feedback customer's comments or requests to the reporting officer, for service or process improvement
Maintain hospital staff’s contact details for emergency activations, activate and recall staff during an emergency situation and monitor their responses
Manage hospital-initiated change of appointments
Perform other duties as requested by Supervisor and above
Rate: $10/H
TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]
Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)
