Location: Taiseng
Working hours: 9am – 6pm, Monday to Friday
6 month Customer Support Executive (Contact Centre/5 days week/Up to $2,500)
Responsibilities:
- Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on service level agreement
- Providing accurate and timely information about the company's products or services based on the defined set of QnA
- Resolving customer issues efficiently and in a friendly manner
- De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
- Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
- Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
- Provide weekly report - SLA, key queries, new escalation/ topics from customer queries
Qualities and Skills:
- Previous experience working in a customer-facing role/ contact centre/ telemarketing
- Proficiency in using a computer, ability to quickly learn how to use different software
- Process-oriented and customer-oriented mindset
- Highly proficient in both written and verbal English to communicate effectively with our consumers
Please submit your updated resume in Word format by using the Apply Now Button. We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9741
http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1106021
Posting Personnel: Sherry Yeoh Xianni
