Academia is looking for full-time Customer ServiceExecutive who is outgoing, meticulous and well-spoken.
Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.
Responsibilities:
- Provide general front desk assistance to walk-in students and parents
- Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
- Assist students and parents with registration and scheduling changes by inputting changes into the student database
- Assist students and parents with invoicing and payment via credit card or bank transfer
- Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
- Provide administrative support to teachers when required, including printing, photocopying, and scanning
- Perform any other duties as required and assigned by Management
Requirements:
- Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
- Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
- Past experience in front-facing customer service is a plus
- Full-time: 3 weekdays (9.30am to 7.30pm) + 2 weekends (9am to 7pm)
- Off days on Tue and Wed, or Thu and Fri
- Salary: $3000 to $3,500
Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.
Keywords: Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant
