Position: Customer Service Officer (Banking Sector)
Work Timings: Rotational Shifts upto 12 AM
Job Requirements:
- 1 year of Customer Service or Call center experience required.
- Using Computer applications and tools.
- Background in customer-facing roles (front or backend) is preferred.
- Good to have Customer Service experience in Banking Domain
Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Uphold professional standards when interacting with customers
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided
Thanks, and Best Regards
Karanam Vijaya Kiran
(EA Registration no: R1443178)
Recruitment Manager
Hand Phone: +65 92333815
Helius Technologies Pte Ltd (EA Licence No: 11C3373)
