Job Description:
Assist with clients’ queries, servicing, claims and providing them a 5-star experience
- Welcomes guests and clients by greeting them, in person or on the telephone, schedules meetings, and answering or directing queries
- Maintains customer confidence and protects operations by keeping information confidential
- Exhibits polite and professional communication via phone, email, and mail
Assist with any questions and queries that will require liaising with the company or external vendors on hiring manager’s behalf
- Conserves hiring manager’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analysing information; and initiating telecommunications
- Provides information by answering questions and requests
Assist with running team operations and updates
- Prepares reports by collecting and analysing information
- Supports team by performing tasks related to organization
- Provides administrative support to ensure efficient operation of office
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies
- Collaborate with other administrative staff to schedule meetings and arrange logistics
Assist with scheduling/ calendar invites
- Maintains hiring manager’s appointment schedule by scheduling meetings, conferences, teleconferences, and travel details
- Makes travel arrangements such as booking flights, or restaurant reservations
Planning and executing small scale events such as team cohesions or small recruitment gatherings
Communicate with prospective candidates to help with recruitment and conversion
Overall building the team together with hiring manager
- Tracking of daily expenses of hiring manager
- Contributes to team effort by accomplishing related results as required
- Carries out administrative duties such as filing, typing, copying, binding, scanning, etc.
- Designs and update of monthly meeting slides, rewards and challenges, and upcoming events for the team
- Liaising with third party vendors to ensure smooth transactions between parties
- Attend meetings and take accurate minutes of discussions and decisions
- Prepare and distribute meeting agendas and supporting documents to attendees
- Ensure all actions and decisions are recorded and followed up on
- Type up and distribute finalized minutes to all relevant parties
- Ensure confidentiality of all meeting materials and discussions
- Maintain organized and easily accessible records of all meeting minutes and related documents
Skills/Qualifications:
- Excellent written and verbal communication skills
- Time-management skills
- Ability to pay attention to detail
- Organization skills
- Ability to multitask
- Basic understanding of frequently used computer software and programs, such as Microsoft Office
- Interpersonal skills
- Creativity in designing slide decks/presentations/posters
- Responsive and Responsible
- Takes initiative in the work required
- Problem Solver
- Keen eye to look out for any errors
- Resourceful, can-do attitude
- Thrives in a fast-paced environment
