Job Description
The Customer Experience Associate will be part of the operations team to provide world class customer support to the buyers and sellers of the platform. You will be in one of our fast growing new business unit in the luxury category.
You'll Be Responsible For:
- Providing friendly and personal support to the client community via email and chat support channels.
- Being the single point of contact for all sales and inquiries from customers. Follow through the chat that eventually leads to a sale or a resolution to customer’s inquiries.
- Engage and support the team with customers’ private viewing.
- Maintain and build customer database on all interactions
- Addressing support issues and identifying top user issues.\
- Working with the team to proactively address them and find relevant solutions.
- Evaluating workflows and proposing recommendations to be more efficient, relevant and valuable both internally and externally.
- Reporting to the Merchandising Manager
- Help on product description on new arrivals and so to be aware on product newness\
- Being in charge of the Visual Merchandising of the showroom, creating visually inspiring Showroom displays
Performing other related ad-hoc tasks as required.
Requirements
- Problem solving abilities – able to provide several solutions to resolve current problems/constraints.
- Ability to think clearly under pressure – flexibility in adjusting to prioritization as it comes.
- Strong sense of accountability, ownership & pride in work.
- Strong communication skills – both written and spoken.
- Ability to be a positive team member in a busy and fast-paced environment.
- At least one year of customer service experience (voice/non-voice).
- Must be able to commit to working on weekends and 3 weekdays
- Working hours - Weekdays (10am to 7pm), weekends (10am to 7pm)
