Senior Production Support Analyst (Bank/IT) - Ref: MY
· Perform work in shifts to provide 24/7 on-site or on-call support.
· Incident and Problem management.
· Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
· Provide root cause analysis techniques to determine cause and resolve complex system issues.
· Perform post-resolution follow-ups to ensure problems...