Executive Summary
Smart IMS provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We are looking to hire an IT Engineer to support Smart IMS and our client in Singapore. The incumbent should have past exposure / background on operations for desktop support experience.
Job Description
- In Office and Remote support for SMART IMS Offices.
- On-site and remote support for local clients and other Regions within APAC.
- Handle technical inquiries and provide tier 1 & 2 solutions.
- Provide IT helpdesk, desktop, and infrastructure support.
- Document all reported incidents and service requests via ticketing system.
- Provide on demand hands and feet infrastructure support for the region when necessary.
- Occasionally provide IT Support during non-office hours.
- Assist and train users to improve the user experience with various IT products.
- Assist with Install, move, add and change of desktops, servers and other infrastructure hardware.
- Report Preparation & Updates as requested.
- Maintenance of company databases and website.
- Responsible for supporting end user software such as M365, ATS, Video Conferencing (MS Teams) etc.
- Vendor Management and Support.
- Report Preparation & Updates as requested.
- Work with internal team for vendor hardware pricing, client support overview, sales pitches, and overall project support.
- Support SMART IMS Regulatory Advisory services.
Mandatory Job Requirements
- Higher diploma in Computing Science or other relevant disciplines.
- 5 to 10 years of desktop support experience
- Applicant with previous experiences in the banking industry will be an added advantage
- Experience on troubleshooting issue on Windows Desktop Environment, MS Office, Outlook, and network
- Experience in Data Centre support, cable patching and server mounting
Additional Job Requirements
- Candidate to have experience working with AWS technologies and M365 administration. Any of the below will be an advantage.
- Cloud Information Security, DLP design, administration
- AD DS, AD FS, AAD design, administration
- Exchange Online, SharePoint Online, MS Teams Administration
- AWS Compute, Storage, Network, Database design and administration
