Job Scope:
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems, in-house programs
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues
- Generating sign ins and preparation of new computers for new hires during the onboarding process
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
Requirements:
- 3+ years experience in IT support and systems maintenance.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Attention to detail.
- Good problem-solving skills.
- Willing to travel around SG on your own
- Willing to take on additional tasks and roles as and when required
