Job Description
- Industry/ Organization Type: Industrial Machinery Installation & Rental
- Position Title: Customer Support Officer/ Customer Service Officer (Operations)
- Working Location: Tuas
- Working Hours: 5 Days, Tuesday – Friday (8 am – 6 pm)/ Sat (8 am – 5 pm)
- Salary Package: Basic Up to $2,800 + Variable bonus
- Duration: Permanent
Key Responsibilities
- Respond to customer calls, texts, and emails, ensuring high-quality customer support.
- Conduct first-level investigations into customers' complaints.
- Escalate complex issues to relevant departments or management when necessary.
- Coordinate with the technicians to schedule and confirm service appointments.
- Organize servicing schedules and liaise with technicians on day-to-day operations.
- Foster customer engagement, focusing on satisfaction and building loyalty.
- Execute additional tasks as delegated by your Superior.
APPLY NOW!!!
- Minimum NITEC graduate / GCE 'O' Level certificate / GCE 'A' Level certificate or equivalent.
- Minimum 1 to 2 years relevant experience in call centre/ customer service.
- Applicants with no prior experience but possess a strong willingness to learn may be considered for this role.
- Must be able to multitask in a fast-moving environment.
- Proficient in MS Office.
Kindly apply through ANY of the following methods:
- Submit your application by clicking the APPLY button;
- Email your resume to Job(at)anradus.com.sg. Kindly indicate #64768 on the email subject.
Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781
