- Develop operations plans for the department
- Review manpower allocation for work assignments
- Implement operating procedures & service standards for housekeeping operations
- Manage service recovery for escalated guests' concerns & feedback
- Analyse service quality of housekeeping operations for continuous improvement
- Review systems & processes for workflow & productivity improvement
- Operationalise compliance management on hygiene & workplace safety & health requirements
- Manage loss & risk prevention policies & procedures to minimise loss & risk in business operations
- Review housekeeping reports to monitor & report departmental performance
- Support budget forecasting processes for the department
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