Job Description & Requirements
- Design and implement processes for ensuring efficient IT operations in an organization
- Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
- Oversee the maintenance, repair or replacement of computer units or other technological components
- Develop software and programs to meet the IT needs of a company
- Communicate with clients to identify their requirement and ensure their needs are met
- Provide follow up services to ensure customer satisfaction and resolve client issues
- Run quality checks on products/programs to ensure optimal and efficient performance
- Ensure the security of an organization’s IT database by performing backups and updating security protocol
- Oversee the training of junior IT engineers and other IT staff to improve job skills and work efficiency
- Design new information and network support systems to enhance IT operations in an organization
- Conduct inspections to ensure IT systems and equipment are operational
- Install and configure IT systems such as local area networks and wide area networks
- Provide advice and recommendations to management on processes and techniques required for improved work operations
- Collaborate with programmers, developers, and designers to achieve set objectives
- Conduct surveys and research to identify areas that require improvement and ways to achieve desired improvement.
