In your new role you will:
- Day to day technical support and administration task for IT System(Windows Server) administration in local and regional / global sites.
- Day to day Windows server operation task such as resolve incident ticket and change request and provide 2nd tier response, analysis and resolution planning for dated issues and seek appropriate solution for issues Install and configure new systems along with backup solutions and/or high availability options.
- Initiate and follow-up on critical vendor technical support requirements
- Document system processes and procedures.
- Maintaining, upgrade, enhance current IT Systems in local and regional sites.
- Liaise with application groups on various projects and other system support requirements.
- Subject matter expert in certain areas within Windows / Data center facility functional and able to lead / drive improvement topics within the SME team.
