Roles & Responsibilities
- Work closely with the restaurant head chef in ensuring smooth running of the restaurant operations with assistance of other team members
- Create a warm, welcoming and filled with positivity environment for guests and employees
- Always uphold company standards and treat everyone with courtesy and respect
- Executes standard operating procedures, coordinates restaurant operations during each shift and implements operating improvements
- Ensures completion of all day-to-day administrative and service tasks
- Manages all aspects of staff performance in accordance with established service standards and staff training guidelines, ensure staff knows and adheres to established steps of service and service standards
- Monitors adherence to health, safety and hygiene standards within restaurant, ensure compliance with restaurant security procedures, inclusive of relevant authority regulations, ensure a safe working environment by facilitating safe work behaviours of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security SOP
- Always maintains restaurant cleanliness
- Organizes and monitor staff schedules and ensures that budgeted labour costs are in line
- Interacts with guests, to ensure all in-service inquiries and complaints are handled promptly
- Ensure all staff are trained and aware of any promotion or partnership tie up for the restaurant
- Aware of Profit & Loss by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions
- Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, coach and motivate
- Assists in designing and implementing staff training for future progression
- Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service
- Handle all restaurant administrative duties
- 6 days work week
Requirements
- Self-starter with demonstrated experience in decision making, process improvement, strategic planning, customer focus, management proficiency, managing profitability and quality control
- 2-3 years of management experience in either a food service or retail environment, including Profit & Loss responsibility
- Thrive in a collaborative environment
- A proactive team player that embodies our spirit of entrepreneurship and mutual respect
- Strong interpersonal skill, conflict resolution and problem-solving abilities
- Excellent oral/written communication skills
- Ability to work well under pressure in a fast-paced environment
- Results-oriented and impeccably organized
