- Accountable for Customer (Media) quality indicators management towards better quality and customer satisfaction, and responsible for the assigned departmental Key Performance Indicators (KPI).
- Proactively feedback and participate with working team for any potential quality issue in early stage.
- Participate in Non-conformance issue part containment and disposition discussion, and execution during quality incident, act as Coordinator Material Review Board, provide briefing as required.
- Participate in related risk assessment activities e.g. Business Process Management (BPM), Failure Mode and Effect Analysis (FMEA).
- Utilize data analytics for product performance monitoring / analysis and leverage on relevant predictive modeling to drive continual improvements and proactive problem solving.
- Use 8D methodology for Quality Alert(s).
- Responsible to follow up and follow through committed actions/evaluation lots for improvements to Customer (Media).
- Assist in ensuring the functional business risk (in area of assign responsibility) are adequately identified and mitigated at best possible level.
- Responsible for self-health and safety at the workplace. Comply with relevant policies and regulations.
- Act as Coordinator for Change Review, provide briefing/training as required. Hold authority to reject Change Review package that does not meet requirements.
- Support Customer (Media or downstream customer) audits and internal audits for compliance.
- Support any other projects / task assigned by supervisor, leveraging 4IR-related skills and expertise to drive innovation, agility, and digital transformation across the organization.
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