As a call center agent for a limousine company and airport transfer company in Singapore, your duties may include:
1. Answering incoming calls from customers and providing information about limousine services, airport transfers, rates, and availability.
2. Assisting customers with booking reservations for limousine services or airport transfers, including collecting relevant information such as pick-up and drop-off locations, flight details, and passenger preferences.
3. Handling customer inquiries, feedback, and complaints in a professional and courteous manner.
4. Coordinating with drivers and dispatchers to ensure timely pick-ups and drop-offs for customers.
5. Updating and maintaining customer records and reservations in the company's database.
6. Providing support and assistance to customers who may encounter issues during their travel, such as flight delays or changes in plans.
7. Upselling additional services or packages to customers to enhance their limousine experience.
8. Following company policies and procedures to ensure quality service delivery and customer satisfaction.
9. Collaborating with other team members to improve customer service processes and enhance overall efficiency.
10. Staying informed about the latest promotions, services, and offerings to effectively communicate with customers and maximize sales opportunities.
