Operations Specialist Lead, APAC
Responsibilities include:
- Ensure proper practices of established operational procedures
- Monitor and revise operational procedures as needed
- Establish controls as per best practices or as required by compliance
- Publish reports as required by management / regulators
- Conduct training to new hires
- Maintain and deliver training programs for the team or business
- Develop business case justifications and present for approvals.
- Maintain regular communications with IT and business department managers and business process managers regarding pertinent IT activities.
- Adhere to business processes, departmental standards, style requirements and all other procedures necessary to meet the business objectives and quality deliveries.
- Manage external vendors if required
- Perform other duties as assigned
Desired Skills & Experience:
The candidate needs to have :
- 5+ years of operations experience in the Commercial insurance industry mainly on reinsurance preferred. Experience is operating Delegate Authorities channel is desired
- Strong experience with policy administration solutions and implementing BAU changes.
- Experienced with Agile SCRUM methodology or project delivery methodologies preferred
- Hands-on experience writing both High-level Business requirements and user stories is desired.
- Knowledge and experience leveraging both IT solutions and business process improvements.
- Experience operating and interfacing with business management, including negotiation and presentation skills.
- Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and technical system needs.
- Excellent problem-solving and analytical skills.
- Excellent communication skills, both written and verbal. Understands communication channels and escalates appropriately.
- Experience in SQL and Power BI Reporting is an advantage.
- Strong initiative; able to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.
- Must be able to see tasks through to completion without significant guidance.
- Personal time management skills and ability to meet individual and team deadlines.
- Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint, Project, SharePoint.
- Team player who works well with technical and business resources.
