Role brief:
We are looking for an Incident manager who will be responsible for overseeing and coordinating the response to significant incidents (Priority 1 and 2) that impact our telecom client’s operations, systems or services.
Responsibilities
- Lead and coordinate response to major incidents, minimizing disruption and ensuring swift resolution
- Collaborate with technical teams, experts, and leadership to assess impact and prioritize actions. Some of the technical teams include Velocity, Aria, OpenNet; understanding of their functionalities is needed.
- Establish communication channels to keep stakeholders informed throughout the incident.
- Provide guidance and support to teams during response activities, including troubleshooting and decision-making.
- Conduct post-incident reviews to identify root causes, lessons learned, and opportunities for improvement.
- Develop and maintain documentation related to incident response plans, procedures, and reports.
Requirements
- Experience of Incident Management in Telco operations
- Mature/ Senior candidate as this role needs to collaborate and bring together a number of teams for incident resolution.
To Apply:
Interested candidates, who wish to apply for the above position; please click the "Apply Now" below.
We regret that only shortlisted applicants would be notified.
Seah Irvin | REG No : R23112821
PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394
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