Customer Service Supervisor

Responsibilities:

• Manage and oversee daily operations in CS department;;
• Assist customers via various communication platforms channels to provide business consultation and inquiry, and timely management of complaints and feedbacks;
• Reassure and manage customers and process claims settlement in a timely manner, and identify the responsible party and implement responsibilities;
• Strong execution of training and coaching of internal department to ensure corresponding service capabilities;
• Responsible for the service provision of KA customers and project customers, and perform regular networking and communication with customers according to their needs and provide corresponding reports and etc.;
• Record and analyse customer feedback, accurately identify and gain insight from customers’ pain points and business development and provide all-round services;
• Continuously optimize and promote service processes and standards to enhance user satisfaction and loyalty of the Company's brand;
• Any other jobs as assigned by the management.

Requirements:

• Minimum diploma, logistics/supply chain is preferred;
• Minimum 5 years of Customer service experience is preferred;
• Good interpersonal and able to lead and manage team skill;
• Ability to lead and manage team;
• Strong command in written & spoken English & Chinese to handle queries and complaints from English & Chinese speaking customers.