DESCRIPTION
Job Title
Senior Guest Relations Officer
Job Summary
Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.
Duties and Responsibilities
- Performs check-ins and check-outs.
- Ensure all reservations are entered in timely and accurate manner.
- Handles guests enquires and complaints.
- Attend to customer's need and ensure customer satisfaction.
- Follow up on email enquiries.
- To work closely with Housekeeping and Maintenance Department
- To carry out our duties and responsibilities assigned.
- This role will report to the Hotel Manager.
Job Benefits
- Medical and Dental Benefits
- Birthday leave
- 2 off days per week
- Shift and meal allowances
- Revenue incentive
- Referral fee
- Overseas incentive Trip
- Opportunity to promote to manager
Job Requirements :
- Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
- 1 year work experience required.
- Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
