A leading HRMS service provider is looking for Customer Service and Admin who will serve as the first point of contact for clients, providing guidance on various system functionalities and administrative processes. This role involves managing clients, and ensuring a seamless experience for all stakeholders. The person will also perform administrative tasks, including data entry, report generation, and maintaining up-to-date system documentation.
Responsibilities
• Provide prompt and efficient support to clients, resolving queries and issues related to system functionality.
• Perform routine administrative tasks, such as user account management, data entry.
• Assist in the maintenance and update of records, ensuring accuracy and compliance with data protection regulations.
• Arrange training sessions for new clients to enhance their understanding and efficient use of the system.
• Generate and distribute regular reports as required by management.
• Gather feedback from users to identify areas for system improvement and enhance user satisfaction.
• Work with the HRMS team and clients to arrange with implementation teams for upgrades, new features, and functionality.
Requirements
• Proven experience in customer service, preferably in a technical or HRMS-related role.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
