Job Responsibilities:
- To deliver professional and expert concierge services to customers.
- To handle customer requests or enquiry via phone, email, and/or chat.
- Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
- Establish relationships with customers with a positive customer experience feeling after every contact.
- Communicate responses in a clear, professional, timely and concise manner.
- Work with team and resources to provide customer with requested service.
Job Requirements:
- Candidates must possess at least 3 years of Call Centre / Hospitality experiences.
- Proficient in Microsoft Office (especially Excel and PowerPoint);
- Customer service oriented, result driven & good team player;
- Excellent communications & interpersonal skills;
- Able to working in a fast-paced environment;
- Able to work weekends and public holidays.
