Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
Role Purpose:
Responsible for overall supervision of the local receivables function in ensuring timely management of cash collections, minimizing bad debt and capital requirements, while ensuring credit control compliance of local country. Manage and work closely with various key stakeholders to own responsibility for meeting or exceeding both current and strategic goals set.
Key responsibilities:
Responsible for overall supervision of the local receivables function in ensuring timely management of cash collections, minimizing bad debt and capital requirements, while ensuring local credit control compliance.
- Setting effective goals and targets and closely monitoring progress in reaching or exceeding set goals.
- Prepare Collections Reports for collections operations reporting/ meetings.
- Prepare for monthly Country Receivables Management Meetings.
- Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints and disputes.
- Work closely with local product leads, systems, finance, and operations functions in resolving internal/external issue impacting receivable management.
- Takes initiative to follow-up on receivables issues, and embark on mini-projects to ensure resolution of issues, to meet the country’s receivables benchmarks.
- Supports the business in the execution of new products/distribution or other initiatives into operation.
- Focus on enhancement and automation of Accounts Receivable processes.
- Be proactive in identifying any risks / opportunities, working closely with respective business/function leaders, Operations and finance teams for business support and process initiatives that affect receivables and reconciliations.
- Works with offshore receivables team to manage the receivable functions and ensure that all SLA’s are met.
- Senior liaison on any risk event, compliance, and internal or external audit for the respective country.
- Participate in ad-hoc projects.
Key capabilities:
- Exceptional staff management skills and strong leadership, with the ability to direct and motivate staff.
- Innovative and motivational leader with a look to continuous improvement to develop staff succession planning
- Excellent time management skills- ability to handle multiple priorities, organize work and meet deadlines.
- Able to work independently and drive solutions with brokers/agents/bank partners as well as internal stakeholders to resolve receivable or reconciliation issues.
- Possesses excellent people-skills to manage and ensure that receivables are collected successfully.
- Strong focus on attention to detail and the desire to deliver accuracy and quality.
- Excellent communication skills at all levels of the business, both internal and external stakeholders
- Ability to exhibit poise, composure, and confidence when confronting stressful or high-pressure situations.
- Highly developed analytic and problem solving skills
Experience
- Minimum of 5 years’ experience in Credit Control with prior people management responsibilities.
- Experience in operations in insurance / financial services / re-insurance operations with proven track record in service delivery.
- Previous experience in end-to-end credit control and accounts receivable processes within insurance industry.
