A well-funded IT as a service startup is seeking an Operations Manager to join their team.
What you will be doing:
● Improve on operational management systems, processes and best practices
● Ensure all operations are carried out in an appropriate, cost-effective way
● Train and supervise staff on systems and processes
● Foster interdepartmental workflow, teamwork and exchange of ideas
● Identify potential problems and points of friction and finding solutions to maximize efficiency and revenue
● Perform quality controls and track KPIs and OKRs
● Find ways to increase quality of customer service and improve turnaround time
● Manage budgets and forecasts What we are looking for:
● Excellent organizational and problem solving skills
● Experience with business process automation
● Adaptability to respond quickly to changes, and adjust initiatives and priorities
● Excellent communication skills and leadership ability
● Good attention to detail
● Independent and proactive
● Knowledge of organizational effectiveness and operations management
● Familiarity with business and financial principles
● Understand financial and budgeting processes and principles
● Previous experience working in a startup (bonus)
● Proven work experience as an operations manager or similar role (preferred)
● Location: Singapore or remote (within Asia time zone)
