JOB DESCRIPTION
- Installing and configuring of computer hardware, software, systems, networks, printers, and scanners.
- Monitoring, maintaining, and securing computer systems and networks.
- Responding in a timely manner to service users’ queries, IT issues and requests.
- Providing technical support across the companies (this may be in person or over the phone).
- Manage all IT aspects of employees’ on-boarding / off-boarding and IT Orientation.
- Sourcing and purchasing of all IT equipment’s.
- Supporting and testing of new technology.
- Level 1 Support MS Dynamics AX / D365.
- Provide training to users and participate in IT projects when necessary.
- Document and update Standard Operating Procedures (SOPs), IT policies and IT documents.
- Proactively monitor IT contracts to ensure timely renewal.
- Always reflecting professionalism and best quality of customer service in communicating with users or any related stakeholders.
- Perform any other ad-hoc tasks assigned by the Group IT manager.
Requirements
-Preferably Degree or higher in Information Technology or its equivalent.
-Min 5 years of experience with IT Support.
-Experience in manufacturing environment which include Supply Chain & Finance.
-Preferably with knowledge of supporting MS Dynamics 365, MS applications, & services and SQL Server (or SAP or Oracle is an advantage).
-Knowledge of BI tools like PowerBI is an added advantage.
-Excellent communication and team player.
-Patient, polite, friendly, and helpful personality.
-Positive attitude, dynamic, resourceful, and independent.
-Knowledge of ITSM is a plus.
-Good PC & Web Skills, knowledge in Windows, Windows Server 2016 & above, Microsoft SQL Server. Also familiar with MS Office and Windows software.
