The Head Of Sales will develop and implement the operational strategy for the local Sales Centre and focus on delivering on our sales strategy and revenue targets for the Sales division. As our customers take on innovative technologies and buying habits, it is essential that Crown provide focus on this area of the business.
The main objective of the role is to drive the profitable growth of the local sales division by delivering swift response times, innovative and effective customer service solutions and an enhanced customer experience. They will prepare and deliver sales presentations, produce regular sales reports, along with researching competitors' services and pricing success to determine customer preferences and help the sales manager develop a strategy to that combats the challenges in the market. They will monitor calls, to assess and improve the quality of the service provided. They will handle and resolve complex complaints. They will manage staff recruitment, training, and guidance, so that the team have the tools and ability to provide the best service possible.
Competencies for this job
Account Management Increases sales within existing accounts, focuses on customer service, develops relationships with key decision makers, understands and responds to customer needs, monitors account activity.
Financial Acumen Plans for and uses resources efficiently, always looks for opportunities to control costs, produces accurate and realistic budgets, monitors and adjusts budgets as required, contributes to budget planning.
Quality & Process
Improvement Is attentive to detail and accuracy, is committed to excellence, is continuously looking for ways to improve, monitors quality levels, finds root causes of quality problems, takes responsibility for and deals with quality issues. Strives for high quality performance in self and in the team; delivers timely and accurate results; resilient when responding to situations that are not going well. Is attentive to detail and accuracy, is committed to excellence, is continuously looking for ways to improve, monitors quality levels, finds root causes of quality problems.
Financial Acumen
Plans for and uses resources efficiently, always looks for opportunities to control costs, produces accurate and realistic budgets, monitors and adjusts budgets as required, contributes to budget planning.
Sales Skills
Develops new business, identifies, and sells to customer needs, translates product features into customer benefits, has good listening skills, is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, develops sales skills.
Territory Management Develops detailed sales/marketing plans, forecasts sales, manages time and workflow, creates effective call plans, monitors, and responds to competition, networks and generates referrals.
Territory Management
Develops detailed sales/marketing plans, forecasts sales, manages time and workflow, creates effective call plans, monitors, and responds to competition, networks and generates referrals.
