The Boutique Service Crew is a customer-facing role at Birds of Paradise Gelato Boutique that delivers
delightful experiences to every customer, according to company’s standards.
ABOUT US
At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care, and Delight guide us
in working towards our vision and mission.
VISION
To make the world a better place
MISSION
To delight our customers
To nurture our staff
To contribute to community
RESPONSIBILITIES
- Make every Birds of Paradise boutique a great place to visit by taking ownership of your duties in
your assigned boutique, ensuring operations are running smoothly every day; and by delivering
a best-in-class service that takes care of every customers’ experience through every touchpoint - Ensure compliance with company standards, standard operating procedures, and governing
regulations
DUTIES
STRATEGIC
Observe, improve & suggest better ways of getting things done
DAY-TO-DAY
- Perform boutique operations from opening to closing according to company standards &
standard operating procedures, including:
o punctual boutique opening; efficient & complete closing
o proactive engagement with customers (walk-in, text, phone calls, etc)
o carefully prepare & serve gelato & complementary products (including for deliveries, events)
o accurate cashiering & reporting
o handle customers’ questions, complaints and feedback with warmth and tact
o safeguard gelato quality and ensure proper handling
o monitor performance of freezers throughout the day
o receiving and delivery of goods at boutique
o submit accurate and timely reports on inventory, etc
o alert Boutique Supervisor on any issues that may arise
- Proactively maintain entire boutique environment in tip-top condition according to company
SOP, including
o implement measures for health & safety of staff & customers
o daily, weekly and monthly cleaning & maintenance of the boutique premises and equipment
o organise storage areas
o identify, implement & manage effective signage (relevance, effectiveness, cleanliness and
condition)
o monitor usage levels and procure consumables (e.g. cleaning, stationery) as required - Assist at ad hoc off-site events (e.g. weddings, live-scoop events)
- Undertake ad-hoc duties as reasonably assigned from time to time
WE ARE LOOKING FOR SOMEONE WITH
- A heart of service
- Strong work ethic (reliable, committed, go-the-extra-mile)
- High level of integrity and professionalism
- Warm & positive communicative skills
- An ambassador who believes in & embodies our brand vision, mission & values
REQUIREMENTS & QUALIFICATIONS
- Diploma or higher
- Basic Food Hygiene certificate
- Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
- No prior working experience needed
- Shift work (5-day work week, including weekends & Public Holidays)
REPORTING LINES
Reports to Operations Manager
SUCCESS IS WHEN
Our boutiques are running smoothly and all on-ground issues are resolved in good time, i.e. all
standard operating procedures and company standards are adhered to; quality of products are wellmaintained; customer service is top-notch, boutique and equipment are clean; customers are regularly
delighted and their issues are resolved quickly.
