MAINTENANCE & ENGINEERING
- Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
- Prioritise and carry out maintenance as requested by Departments on a daily basis to ensure the smooth running of all hotel departments.
- Motivate and develop the Engineering team to reach to their fullest potential.
- Ensure guest-centric approach to works, schedules with priority placed on services which impact guest satisfaction.
- Liaise and work closely with the MCST and FCC to ensure smoother operations and consistency in approach.
- Record meter readings and liaise with the Executive Assistant Manager regarding options to improve energy management and conservation.
- As a Fire Safety Manager, be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
- Liaise with the Body Corporate with regards to maintenance issues and re-charge labour and materials at agreed rates
- Ensure compliance with all legislation, including Health and Safety and Environmental.
- Liaise with the Executive Assistant Manager regarding use of contractors within the Hotel, controlling expenditure and ensuring work is to the standard required by the Company and manufacture specifications.
- Ensure the cost effective and hygienic removal of rubbish from the hotel areas and monitor to ensure areas are clear and free of offensive odour.
- Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
- Maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
- Liaise closely with all departments regarding ‘down’ rooms to expedite a quick turn around and return to inventory.
- Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
- Research, recommend and liaise with the Executive Assistant Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the Executive Assistant Manager.
- Support the co-ordination of safety and security/risk management programs via third party providers
- Work with the operational Department Heads team to ensure InterREACT tracking and compliance
- Ensure health, safety and welfare of all ambassadors is provided for through implementation of integrated occupational safety and health program.
- Give guidance to the effective operation of the WHS Committee.
- Ensure all ambassadors are competent in the safe and effective use of equipment and chemicals in accordance with the manufacturer’s instructions.
- Attend and actively participate in daily meetings respecting the confidentiality of issues which may be discussed formally or informally.
- Prepare monthly Engineering reports, commenting on key performance indicators and action taken to keep on target.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
- Strive to implement the AccorHotels Vision and demonstrate active use of AccorHotels Values.
SECURITY
- Direct and manage all activities and responsibilities of the Security Department.
- Establish, implementation and ensure compliance of Security Standard Operating Procedures, rules and regulations, to ensure that standards are in accordance with the operations manual.
- Manage all Investigation, incidence reporting and any cases of infringement of the hotel’s rules and regulations.
- Lead, guide and mentor the security team ensuring that they are sufficiently trained with all the security policies and procedures.
- Plan and schedule the day-to-day activities of all security ambassadors, to ensure that all hotel areas are properly and adequately secured at all times.
- Maintain close liaison with governmental authority to ensure compliance.
- Responsible for all resolutions to complaints and emergency situations.
- Develop and recommend to the management safety and security measure to safeguard VIP’s and other guests, special functions in the hotel, hotel property and ambassadors and vehicles in hotel property.
- Ensure that all the security ambassadors are fully conversant with the operation of all fire equipment in the hotel that the Engineering Department.
- Investigate the report of any thefts and use sound judgment in dealing with these matters, seeking the concurrence of the management if a police report is to be made
- Prepare annual security budgets/goals, develops working methods and plans to carry out goals, compares actual accomplishments against goals periodically and take necessary corrective action.
- Any other reasonable request within your range of competence as required by Management.
