Aim
To ensure the smooth operations of the clinic and that a higher level of service is provided to our patients and at the same time to ensure Clinic Ops Executive are equipped with the necessary clinic operations skills.
Job responsibility
- Ensure smooth operations in clinics.
- Handle counter duties such as patient registration, medicine dispensing, payment collection and telephone enquiries
- Responsible for well-managed, maintained clinic assets and materials
- Ensure compliance to dispensing/medication management policies, SOPs and medication safety policies and guidelines
- Support regular review of systems and processes to update the SOP and P&P.
- Identify and support best practices among the clinics and ensure that the Workplace Safety and Health and security measures are effectively in place.
- Participate in new initiatives.
- Drive continuous improvement initiatives.
- Support the implementation of initiatives, projects or workflows roll-out
- Support coordination and dissemination of information on organization initiatives and emergency plans such as business continuity plans and pandemic plans.
- Monitor and assess performances of the key KPIs established for Clinic Operations.
- Maintenance of proper filing and documentation for medical claims and reviews.
- Handle patient feedback.
