Description -
What you’ll do:
- Facilitate the business account opening application process for customers, via interactive digital onboarding platforms.
- Liaise with customers for account opening pre-assessment requirements.
- Perform KYC patch work for customers who have dropped off from Online Business Account Opening platform.
- Conduct customer due diligence and KYC to understand business legitimacy and ensure compliance of mandatory banking policies and procedures.
- Ability to identify any potential risks or inconsistencies in the account opening process.
- Provide exceptional customer service while guiding customers through the account opening process.
- Maintain a high standard of client confidentiality and ensure compliance to bank regulations.
Qualifications -
About you:
- Possess good communication and interpersonal skills.
- Ability to multitask and manage time effectively, while being organized and meticulous.
- Self-motivated with a focus on customer service.
- Able to conduct business conversation in Mandarin.
- Ability to work both independently and collaboratively as part of a team.
