Director Technical Customer Support & Innovation APAC
Department: Food Application Innovation Centres
Report to: VP Sales APAC
Description
Lead, Develop and Managing the Customer Support & Innovation teams in line with Corbion’s Strategic choices. The Technical Food Application teams will closely work together with both the sales team & business development team to support existing business as well as to develop new customers and innovations for the APAC market.
Responsibilities
Assure Technical Customer Support & Innovations to realize Corbion APAC’s short term & long term targets & ambition. Manage the Food Application Teams & Regional Food Application Centres in APAC
- Lead, Develop & Manage Application team.
- Assure that strategic competencies (e.g. Food Microbiology, Preservation, Food Chemistry, Food Analytics)
- Assure on target Application knowledge for the strategic and important markets (e.g. Meat, Beverages, Confectionery, Bakery, Prepared Foods, Sauces Dressings & Condiments).
- Assure that all application trials are registered, reported, scientifically sound and used by the Sales & Business Development Teams to generate new & maintain existing customers;
- Manage the food lab, the raw materials/chemicals, the equipment & procedures;
- Assure a Safe & Hygienic environment in the Food Application Laboratory/Kitchen;
- Develop and Maintain external & Corbion network with experts
Assure technical support for the Sales team, Distributors & Customers:
- Generate data & information to support the value and efficacy of Corbion ingredients;
- Train & Support the Corbion Sales team, Corbion Distributors as well as to assure leadership in Key-Customer projects;
- Represent Corbion and promote Corbion’s capabilities & knowledge at customers & international Conferences & Seminars
Deliver new innovations to the APAC food market through Collaborating with Business Development, R&D and Market insights:
- Generate new ideas to develop new products & propositions for the APAC market;
- Lead & Participate in Corbion and/or Customer innovation projects in line with Corbion’s strategic direction & capabilities;
Requirements
- Position is based in Singapore.
- Master, PhD degree or equivalent in Food Science, Food Microbiology and/or Food Technology.
- Have more than 15 years relevant experience in the Asian food and food Ingredients Industry in managing an Application food lab and a team of food application scientists
- Vast experience in Meat, Confectionery & Beverages as well as in Food Microbiology and/or Food chemistry/analysis is advantageous.
- Have shown results to develop Application Scientists/Technicians to independently support both Sales & Customers.
- Willingness to participate with the team in the application lab for 20-30% of the time.
- A result oriented individual who is technically skilled with a creative mindset to overcome application challenges
- Strong technical writing and reporting is critical for this position
- A commercial drive combined with creativity, passion, and performance orientation
- A sensitive & flexible team-player
- Self-confident and self-managing, pro-active and taking initiative
- A good communicator who understands and is experienced in presenting to both technical and commercial audiences
- Fluent in English
- Willingness to travel up to 15-25%, mostly in the APAC region
