Reporting to the General Manager, the Senior Human Resources Manager will be required to manage the full spectrum of Human Resource responsibilities including recruitment and selection, succession planning, employee relations, performance management, training and development, and policy implementation. This position offers an exciting opportunity for a talented Human Resource professional to excel in an engaging, inclusive, and productive work environment.
GENERAL MISSION
- To be responsible for planning, managing, controlling, coordinating and participating in Human Resources activities.
- To be responsible for the formulation, recommendation and implementation of hotel policies and procedures.
- To be responsible for planning, coordinating and conducting training need analysis and training programs in order to enhance the quality service and to improve the staff performance and efficiency in handling hotel guests.
RESPONSIBILITIES AND MEANS
- To manage the Human Resources department ensuring staff comply with hotel policies and procedures and local and government regulations.
- To develop and implement recruitment and screening systems and procedures in order to attract the most qualified candidates for position vacancies in the hotel.
- To coordinate with requisitioning departments, the recruitment of employees following established standards, policies and procedures; to assist them in the orientation, training, development and evaluation of their personnel.
- To be fully in charge of Training:
- To supervise directly training and ensure that all training activities are in accordance to the needs of the hotel and all training programs have been smoothly executed.
- To analyze training needs in the hotel.
- To review training policies, procedures and practices and recommend any improvement to the management.
- To assist department heads and department trainers to conduct job skill and generic training for their staff.
- Drive and coordinate the Workplace Safety and Health initiatives of the hotel.
- Coordinate and drive the Risk Management including the Risk Management audit system InterREACT.
ADMINISTRATIVE RESPONSIBILITIES
- To maintain and update policies and procedures and other human resources matters.
- To monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process.
- To prepare and submit periodic reports to Accor Human Resources-Asia as well as for management’s use in accordance with hotel and government requirements such as salary scales, manning guide, etc…
- To prepare the related budget of the Human Resources department.
- To check and amend any training activities, programs, policies and curriculum of the training department.
- To prepare the hotel annual training plan based on the guideline from Accor Human Resources Development section.
- To prepare all the quality training manuals and generic training
- To keep an individual employee, supervisory and management training record
- To develop special training program as requested by each division.
TECHNICAL RESPONSIBILITIES
- To determine in advance the number of personnel to be employed during each fiscal year.
- To recruit the qualified personnel for each department based on the personnel requisition form approved by the divisional head and General Manager.
- To analyze the hotel manpower requirements in order to recommend on selection and development activities to meet those requirements.
- To monitor present and future trends in the local labor situation, social legislation and make any recommendations to the hotel management.
- To review personnel policies, procedures and practices and recommend any changes, modification or updating to the management.
- To monitor and review the hotel’s benefits and compensation levels and recommend any appropriate changes.
- To prepare succession plan for the potentials for middle and senior management level with the department/division heads and Operations Manager and General Manager.
- To monitor the progress of succession plan and recommend any internal promotion for those completing the succession plan with satisfactory performance.
- To conduct orientation, Introduction to Accor, Accor vision and values and generic training: Hygiene and Sanitary, Grooming for the new and existing staff.
- To oversee practical training for new employees, student and management trainees.
- To monitor re-training programs to increase skill and update the information for existing staff.
- To prepare and issue correspondences relating to the Human Resources department.
- To implement Innov@ccor and encourage staff to share new ideas for hotel improvement. If the idea is implemented, to arrange for an award to be granted to staff.
- To conduct weekly and monthly meeting with the Human Resources staff for assignment follow up and information dissemination purposes.
- To counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations.
- To investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. To consult with department heads an appropriate action and recommend the final results in consultation with the General Manager.
- To ensure staff comply with the hotel policies and procedures as well as government regulations pertaining to employment practice.
- To ensure that the internal training programs are conducted as planned to improve staff knowledge and necessary skills up to the hotel and Accor standards.
- To conduct salary survey with the other leading hotels in town regularly.
- To monitor Accor Human Resources projects are implemented consistently.
- To monitor corporate training roll out programs have been conducted consistently by the hotel certified trainers.
COMMERCIAL RESPONSIBILITIES
- To assist the Management in any activity to help promote business and revenue for the hotel.
- To improve the performance of all staff as well as develop better service for hotel guests through training and human resources management system which creates staff loyalty and commitment.
HUMAN RESPONSIBILITIES
- To be courteous and professional when contacting outside companies and suppliers and to maintain good working relationships with all colleagues throughout the Hotel.
- To have a complete understanding of the Hotel Employee Handbook and to adhere to the regulations contained therein.
- Be understanding, supportive, encouraging and helpful to all.
- To ensure all staff in the Human Resources department are appraised by the immediate superior yearly.
- To create a good working atmosphere and efficient cooperation in the Human Resources department.
- To implement and monitor effective employee relations and motivation programs in the hotel.
- To develop and implement programs to ensure employee and guest security and safety.
- To disseminate information affecting employer-employee relations, employee activities and hotel personnel policies and programs as well as information regarding training activities and skill improvement programs.
- To coordinate and execute employees’ social, athletic and recreational activities.
- To maintain a good working relation with all departments and all external contacts: government officials, labor, tax, immigration and lawyer’s office, human resources associations.
- To coordinate functions and activities with other departments professionally.
- To ensure that personal presentation is immaculate at all times and your work clothes are in line with relevant Hotel clothing standards.
HEALTH AND SAFETY
- Use safe manual handling techniques, practice safe work habits, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment.
- Maintain procedures to minimise our impact on the environment and prevent pollution.
- Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your Supervisor or the Duty Manager and record on the appropriate Accident Report form immediately following accident.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your Supervisor and record on appropriate maintenance report form.
- Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer’s specifications.
- Be fully conversant with departmental fire and evacuation procedures.
- Responsible for the hotel’s Workplace Safety and Health program. Head up the Work Place Safety and Health Committee and implement new WS&H initiatives.
- Ensure that all departments have up to date Risk Assessments and Safe Work Procedures in place.
- Ensure that the hotel comply with and implements the Risk Management initiatives as per interREACT.
- Ensures that the workplace remains clean and tidy.
- Knows and applies the hotel's security regulations (in case of fire etc).
- Ensures the safety of the people and property within the hotel.
- Applies the ISO 9001 quality certification requirements that impact your role.
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
REPORTING LINE
- The Human Resources Manager is responsible to the General Manager.
REPLACEMENT AND TEMPORARY MISSION
- To attend to any other job requirement as requested by the General Manager for the efficient functioning of the Department and to respond to changes in Departmental functions as dictated by the Industry, Company, or the Hotel.
- To be ready and responsible to perform any other duties as designated or required by Management from time to time.
ISO 9001 & ISO 14001
- Ensures that the workplace remains clean and tidy;
- Knows and applies the hotel's security regulations (in case of fire etc);
- Ensures the safety of the people and property within the hotel;
- Applies the ISO 9001 quality certification requirements that impact your role and
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
Interested candidates, please send your updated CV to [email protected].
