As a Service Specialist, providing exceptional service should be part of your core value and your driving mission is to ensure your customers will experience a memorable time with us!
To do so, you will also need to ensure all critical touch points are well prepared for you to execute your driving mission, and these are;
- Ensuring the restaurant floor is ready to welcome your guests
- All service stations are well-prepared to assist you in the delivery of your service acumen
- Receiving enquiries and ensuring customers' requirements are accounted for and assisting in making it happen
- Processing all cash/credit transactions at the end of guests' meals and ensuring everything is accounted for
- Provide service recovery as and when unforeseen situations occur causing your guest's experience to be affected
- You will also learn to create various beverages for your guests!
- Ensuring dining area is always clean and welcoming for your next round of guests
