We are currently seeking an experienced Technical Director to join our Asia team to lead our global pre-&-post sales technical teams. This position will report directly to our GM Asia and is responsible for leading a team of experts who help our prospects and customers understand and experience the impact Workato can have on their businesses. As a crucial part of our team, the successful candidate will be instrumental in creating and maintaining a world-class team that delivers unparalleled customer service.
We at Workato have a positive, diverse, and collaborative culture. We look for individuals who are curious, inventive, smart, and hardworking and strive to improve themselves every day. Our leaders are encouraged to lead by example and have a deep understanding of our teams, customers, and products. We value humility, collaboration, and achieving results. We encourage you to apply if you would fit in well with our culture.
Responsibilities
- Hire, develop, and lead inclusive, engaged, and high-performing pre-&-post sales technical teams.
- Act as a technical coach, mentor, and problem solver, helping with technical escalations and guiding the team in navigating complex technical solutions.
- Identify gaps, show initiative, and take ownership of building out programs and processes to support the team.
- Work cross-functionally to drive improvements and increase communication and collaboration across departments such as sales, product, support, enablement, marketing, customer success, etc.
- Develop and grow the team’s skillset through coaching, mentoring, and enablement.
- Directly engage with customers and prospects to build strong relationships and instil confidence in our technology and solutions.
- Develop and implement a comprehensive post-sales strategy to drive successful onboarding and delivery
- Work closely with the product team to ensure alignment and field readiness for new features and GTM initiatives.
- Stay up-to-date with industry trends, competitive landscape, and product capabilities.
- Foster a culture of humility and collaboration by exemplifying these traits and coaching team members.
- Implement a strong management operating cadence to ensure leadership and team activities align with company objectives.
Requirements
- Proven experience in a leadership role for 15+ years within sales engineering or other similar pre-&-post sales functions, preferably as a team leader.
- Experience managing a team of 10-15 engineers
- Strong technical acumen and the ability to articulate complex concepts to technical and non-technical stakeholders.
- Experience working at an integration or automation-focused company is desired. Equivalent experience in a related field will also be considered.
- Understanding and experience with common sales methodologies and processes
- Bachelor's degree in Computer Science, Information & Computer Technology, Computer Engineering, or similar from an accredited university. Other degrees may be accepted with compensating technical experience.
- Demonstrated success in collaborating with cross-functional teams.
- Strong coaching skills in value selling and value-based demoing.
- Excellent leadership and team management skills.
