Job Summary:
- Assist in the implementation and administration of dealer competence development activities (sales, technical & part sales training) within Region Asia.
- Assist to establish, maintain and coordinate the dealer trainer network within Region Asia.
- Responsible for the management and administration of VEIDA (learning management system) for both Sales and Aftermarket users.
Main Tasks/ Responsibilities / Authorities:
1. Dealer competence development activities
- Coordinate with trainers and the relavant market area(s) to organise and implement sales / technical / parts sales training for dealer personnel.
- Plan, organise and implement all training-related logistical arrangements (eg. hotel reservations, training materials, training aids, training meals, participant transportation, etc.).
- Maintain participants’ attendance records in training events.
- Gather training participants’ evaluation and feedback on training programmes / events.
- Manage and support all activities associated with the Volvo CE Masters competition.
2. Dealer trainer network
- Liaise with dealers in Region Asia to establish a dealer trainer network.
- Maintain records of dealer trainers’ training proficiency and expertise.
- Organise and coordinate Train-the-Trainer prgrammes / activities.
3. VEIDA (learning management system)
- Provide admin support on user issues / requests.
- Provide training / coaching support for dealer admin users.
- Create and manage lessons / learning paths / events.
- Monitor and drive the completion of assigned lessons / learning paths / events / training assessments by users.
- Maintain and ensure accuracy of VEIDA user training completion records and generate required reports from the system.
- Manage the LMS subsciption fee payment process.
- Participate in VEIDA key user meetings and assist in LMS related projects (eg. system upgrades, new functionality launches, etc.).
4. Perform any other duties assigned by his / her supervisor.
Key Skills:
- Excellent verbal and written communication skills
- Strong interpersonal skills and the ability to work well with others
- Good decision-making skills with strong attention to details
- Ability and willingness to work independently, with limited supervision
- Strong analytical and troubleshooting skills
Required knowledge and experience:
1. Education/Professional Qualifications required for the position:
- Degree / Diploma in Business, Administration or equivalent
- Excellent verbal and written communication skills in the English language
- IT savvy and proficient in Microsoft applications - Word, PowerPoint, Excel and Outlook
2. Additional Important Requirements:
- Committed and supportive teamplayer
- Willingness to learn and try new things
- Able to travel whenever required
