1) Responsible for processing and management of customers’ orders with timely deliveries and shipment arrangements to be made in the most optimum manner.
2) Act as a key interface for all customers’ orders and logistics enquiries.
3) Point of contact for customers in all purchase orders and deliveries/ shipments concerns.
4) Ensure prompt shipments/ deliveries (this may include short lead-time orders), and the ability to resolve issues when conflict arises.
5) Knowledge of local and overseas regulations with proper documentation.
6) Timely keying in orders and acknowledgment of customer purchase orders.
7) Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues that may result in delayed or no shipment.
8) Ensure no overdue customer orders; highlight and work closely with the sales team and business development team to clear overdue customer orders for deliveries/ shipments arrangement.
9) Interface with team members before shipment of goods to customers with the objective of consolidation of deliveries for cost saving and control.
10) Liaise with customers on deliveries/shipment dates and any special requirements about customers’ order fulfilments.
11) Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract etc.., liaise with forwarders on custom documents, etc.
12) Responsible for processing and management of Purchase Orders and follow-up on shipment schedules, production schedules, shipments clearance, and management of inventory control.
13) Escalation of orders with our purchasers to fulfil customers’ requests.
14) Any other tasks assigned from time to time.
Job Requirement:
1) Ability to successfully manage multiple priorities and handle challenging work demands and tight schedules.
2) Ability to make timely decisions in a high-pressure environment.
3) Meticulous, eye for details with pro-activeness and good follow-up skills.
4) Good verbal and written communication skills and detail oriented.
