Responsibilities:
- Primarily supporting the Company in all IT and ERP matters:-
- Administer and support network infrastructure andconfiguration, maintenance of hardware and software, applications and IT infrastructure
- Support for CCTV and VoIP phones
- Provide helpdesk support to all users
- Manage email configurations and issue troubleshooting for Outlook
- Perform routine system backup
- Respond promptly to incident to incident. Evaluate,conduct root cause analysis and implement preventive measures
- Planning and updating windows patches and ensure that latest patches are applies
- Responsible for network security and ensure that the network security compiles with IT security requirement
- Maintain and update documentation of IT systems.
- Perform asserts and inventory management
- Responsible for ERP applications, in-house applications and inventory management
- Work and co-ordinate with vendors for requisitions of IT equipment, repairs, RMA and project implementations
- Propose and craft IT policies and processes
- Remote support for branch offices
- Coordinate with Vendor on ERP Syteline issues
- First level support for end users
