The primary responsibility of the IT Support Engineer is to build and provide support for server, workstations and storage equipment.
· Provide first level troubleshooting of devices, maintenance of laptops and tablets
· Installation and configuration of operating systems and softwares for users
· Assist users on operating system, email, hardware and software related issues
· Deployment of PC, notebook and printers as requested by users
· Assist in troubleshooting network and wireless connnectivity issues
· Respond to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents.
· Monitor Service Level Agreement and provide regular reporting in timely manner to relevant party.
· Coordinate with 3rd party or equipment vendors to resolve problems
· Other ad hoc duties assigned.
