Our client is a robotics company who is looking to hire a field service engineer.The preferred talent should possess a Diploma in Engineering and have recent experiences in electronics/mechanical equipment.
Our client is a robotics company who is looking to hire a field service engineer.
The preferred talent should possess a Diploma in Engineering and have recent experiences in electronics/mechanical equipment.
Job Description
- Collaborate with the presales team to conduct site surveys and assessments.
- Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
- Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
- Handle repairs and maintenance tasks for the robot.
- Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues.
- Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
- Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
- Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation.
- Create and update documentation, including user manuals
- and service guides, to facilitate knowledge transfer and enhance support processes
Requirement
- Minimum Diploma in Engineering or other related fields
- 2 years of experience in servicing electronic and mechanical equipment / machines.
- Troubleshooting hardware/debugging hardware and electronics and software is a strong advantage.
- Experience with AGVs, AMRs, and robotic systems also strong advantage.
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
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