- Position : Customer Service Coordinator (SAP / SALES SUPPORT / Order Fulfilment/ ELECTRONIC)
- Location : International Business Park near Jurong East MRT
- Working hours : 5 day work week: Monday - Friday: 8.30am to 5.35pm
- Salary (commensurate with experience) : Up to $3500 + $100 Transport Allowance + AWS
- Duration : Perm
- Industry : WHOLESALE OF ELECTRONIC COMPONENTS
Main Responsibilities:
- Manage customer expectations, interface between operations and customer to resolve problems;
- Follow up on customer requests and issues and provide timely responses to achieve optimum satisfaction level;
- Responsible for order fulfilment of customers;
- Liaise with customers on order processing / delivery requirement;
- Analyse data and sales forecast for customer order pattern analysis, demand, forecast and stock fluctuation to work on stock replenish and shipping plan;
- Monitor and check on operational issue. Improvement and prevention action for reoccurrence.
- Check on daily operation and order management, close and solve the issue arise.
- Preparation of reports as required by Management as well as customer
Requirements:
- Proficient in MS Office and experience in SAP or similar order management system.
- Strong Communication / Interpersonal skill
- Able to handle customers’ complain and conflict by providing suitable solution
Email your resume to [email protected]
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***We do not charge our candidates any referral fee nor bind them with any contract.***
Jane Chua
Associate Consulting Director (APAC)
License no: 13C6684
EA Personnel: R2197224
Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.
If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.
