What you will do:
As a Field Service Engineer, you will play a crucial role in understanding and maintaing various Linux based systems and robots, performing maintenance checks, and providing top-notch customer support. You will be responsible for writing detailed documentation on troubleshooting and issue resolution, as well as refining maintenance workflows to improve service quality. Your commitment to upholding service quality and ensuring customer satisfaction will be key in this role.
- Opportunity to work with various Linux based systems and robots
- Chance to refine maintenance workflows and improve service quality
- Dynamic, collaborating and supportive working environment
- Understanding various Linux based systems and software to perform pre-defined maintenance checks on deployed systems
- Performing maintenance checks on deployed systems at customer sites per maintenance schedule
- Supporting customers for issues raised regarding deployed systems remotely and on-site
- Writing good documentation detailing troubleshooting and issue resolution as well as maintenance procedures
- Upholding service quality for customers and ensuring customer satisfaction for deployed systems and support rendered
- Refining maintenance workflows and processes to improve service quality
What you bring:
The ideal candidate for the Field Service Engineer position brings familiarity with Linux-based OS, an understanding of electrical and electronic systems, and knowledge of ISO standards. A basic understanding of networking concepts is also essential. Your ability to work independently on customer sites for maintenance checks and troubleshooting will be highly valued.
Requirements
- Familiarity with Linux based OS systems and robots, as well as the tools available to diagnose issues and configure the system
- Understanding of electrical and electronic systems as well as usage of common tools such as multimeter to diagnose and resolve faults or failures
- Familiarity with ISO standards for parts as well as the respective tools required
- Basic understanding of networking concepts, configuration as well as components
- Ability to work independently on customer sites for maintenance checks as well as troubleshooting
- Passion for quality of service rendered, collaboration, innovation
Good to have
- Prior experience performing on-site support and maintenance for software and hardware
- Experience in high-uptime systems as well as preventive maintenance of such systems
- Bash scripting knowledge
- Docker / Basic programming knowledge
- Driving license for use of company van to transport equipment
What sets this company apart:
Our company prides itself on being a leader in the engineering industry. They offer a dynamic and supportive working environment where employees are encouraged to grow their skills. Their focus is not just on individual achievements but also on teamwork, making it a perfect place for those who value innovation and open-mindedness, collaboration, mutual support.
What's next:
If you're ready to take your career to the next level, don't hesitate!
Apply today by clicking on the link. We can't wait to hear from you!
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1986634 Alphonsus Sim Zheng Wei
