Key Responsibilities
- Primary responsible to handle all Incident tickets that are raised, through to closure
- Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity
- To conduct root cause analysis of an issue and post-mortem to identify and prevent the same issue happening in future
- Documenting the solutions and workarounds for future reference
- Collaborate with various team, including Developers and Infrastructure teams to resolve complex issues and implement long term solutions
- Assist in Operational tasks such as day-to-day support
- Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved
- Report status and progress to technical lead/manager on a regular basis
- Work with the technical lead/manager to ensure the technical support provided to users/testers is within the agreed SLA (24 x 7)
- Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management and optimisation of support
- Participate in enhancement of the applications (including documentation and testing)
- Present and provide regular updates on the work matters to team and users / customers
- Prepare / update the relevant documentations related to the project / change appropriately
- Support application testing investigations in testing environments
- Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environment
- Assist in deploying applications to testing and production environments
- Perform standby duty (24x7) on rotational basis
Requirements
- Bachelor Degree Computer Science / Engineering or its equivalent
- Good understanding of Software Development Life Cycle (SDLC)
- Good analytical and problem solving skills
- Good oral and written communication skills
- Ability to work under pressure and to handle tight SLAs
- Self-motivated, self-starter and fast-learner with ability to work independently and within a team
- Technically sound with at least 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Solaris and/or Linux OS such as RHEL would be required.
- Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.
- Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.
- Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
