*Please note that this position is only open to Singaporeans due to the nature of the role*
Position Type: Agency Contract, deputed to Client | Location: Haw Par Techno Centre | Work Hours: Shift Hours
Shift timings: 7am – 3pm, 3pm to 11pm
Shift allowances for weekends and PH: Weekend Allowance: $15.00 per day, Public Holiday Allowance: $15.00 per day
Required skills:
- ServiceNow and Dynatrace
- AWS CloudWatch
- Data Centre Operations Support
- Ensure smooth 24×7 running of the operations
- Plan, coordinate and support operations related activities
- Oversee and/or resolve all onsite operational incidents and major issues including any change management.
- Maintain, review, and update all policies, SOPs, and Emergency Operating Procedures
- Implement service improvement programs.
- Lead Incident and Change Management to minimize impact to customer services.
- Generate and provide periodic reports to management review and meetings.
- Review and implement Operations base on ITIL and industry best practices.
- Perform Alert Monitoring triggered from the monitoring system.
- Perform first level troubleshooting and resolution based on predefined troubleshooting guide provided.
- Perform incident escalation.
- Ensure incidents are responded and attended to.
- Triage and redirect tickets for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
- Creation of Incident details using ticketing system provided.
- Creation of Service Request, Change Request, Problem Request using ticketing system provided
- Liaise with users/customers on project related operational matters
- Provide support for audit
- Any other duties or projects as assigned by the management
Almira | Recruitment Consultant
Email: [email protected]| Office Telephone: +65 64299403
EA Personnel Registration Number: R22111126
Singapore Employment Agency Licence No: 11C337
