Key Responsibilities:
Network Administration
- Perform network administration in a heterogeneous environment (production, DR, test) comprising of network & security equipment, telecommunication links
- Perform hardening, upgrade and enhancement on IT infrastructure components
- Monitor, assess, schedule and implement network, and product-specific security vulnerability patches
- Monitor obsolescence of IT infrastructure components (network systems)
- Monitor expiry and perform renewal of network system password and certificates
- Implement network backups operations to ensure data recoverability and business continuity
- Execute disaster recovery plans for IT infrastructure (network systems) and conduct regular disaster recovery testing and component switchover exercises to ensure usability of standby and DR equipment
Incident & Problem Management
- Provide 3rd level network support and resolve incidents and problems in accordance to established Service Level Agreement (SLA)
- Perform problem diagnosis on incidents and propose & implement measures to prevent recurrence
Change & Release Management
- Work with the team to plan, schedule and release network system changes to production environment in accordance to the change management process / procedures
Configuration Management
- Develop and maintain a comprehensive operating system hardware and software configuration database / library of all IT infrastructure components used in the production environment
Capacity & Performance Management
- Perform infrastructure system and network capacity monitoring and planning
- Monitor and perform performance tuning to optimize network performance
Process Management
- Devise and implement the underlying processes supporting IT service management, in conformance to corporate security policies and guidelines
Documentation
- Develop and maintain technical and process documents to upkeep IT infrastructure
Requirements:
Qualification
- Degree in Information Technology or related discipline
- Preferably, attained CCNA, CCNP, CCSA, CCSE, PCNSA, PCNSE, NSE (up to level 4)
Experience and Technical Skills Set
- More than 10 years hands-on experience in managing network and security equipment such as Routers, Switches, Firewalls, VPN, Load Balancer, DNS, NAC
- Experience/ industry certification for public cloud administration
Other Criteria
- Good written and verbal communication skills
- Good interpersonal skills and able to work independently as well as in a team
- Demonstrate good analytical and problem solving abilities
- Possess customer-oriented mindset
- Possess a sense of initiative
- Able to multi-task
- Familiar with data center operations
