The Opportunity
- Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
- They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.
Job Responsibilities
- Manages user requests & incidents in a timely manner
- Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
- Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
- Ensures Daily support tasks
- Ensures sanity checks are performed (morning, evening) and on-calls duty.
- Contributes to change requests, urgent data modifications and INTPRODs executions.
- Escalates issues if need be, but remains the main point of contact for the user
- Pushes for sustainable resolutions and sustain knowledge management
- In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
- Contributes to major incident reports and post-mortems when required.
- In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
- Keeps the support documentation up-to-date
- Acts as the IT Run preferred communication channel with all stakeholders
- Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
- May extend his activities to complementary tasks like Testing or BA if part of the squad.
- Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.
Job Qualification
- Solution oriented, business focused with a mindset to constantly improve production quality and stability.
- Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
- Excellent analytical skills
- Ability to multi task and manage stress while maintaining empathy for end users.
- Exposure to Monitoring tools & Automation.
- Good communicator and have managed Operations & Business.
- Problem-Solving mindset with orientation towards Continues Improvement.
- Functional knowledge of similar kinds
Experience
- The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).
Next Step
Click “apply” or send resume to: Tamanna Bilandi [email protected]
EA Licence No.91C2918 | Personnel Registration No. R2096241
