• Bachelor or higher degree in IT or equivalent
• At least 3 years of relevant experience in application production support on Java and .NET applications in both Unix and Windows operating environments.
• Experience in incident management, problem management, release management, root cause analysis and deployment.
• Understand SDLC and experience working with business users, various IT teams and vendors.
• Knowledge of web languages (e.g. HTML/CSS, JavaScript);
• Familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS, WebSphere Application Server);
• Excellent technical troubleshooting skills;
• Self-driven, creative and team-oriented person with good interpersonal skills;
• Sound understanding of the technical aspects of systems integration in an environment with diverse technology;
• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required;
• Possess strong information acquisition, analytical and problem solving skills;
• Certification or formal training in ITIL will be an added advantage
