JOB RESPONSIBILITIES:
- Collaborate with vendors and system integrators in post go-live enhancements and subsequent Global Rollout projects. Participate in project activities such as requirements validation, technical design, implementation, test plan execution, infrastructure setup, data cleansing and systems migration, etc.
- As the system analyst, the candidate will work with team members to actively assess and provide solutions in meeting functional requirements and resolve technical challenges with the solution architect and software designers.
- Post project live, the ETRM Systems Analyst would be the key on-site contact person to provide system administrative support to the local user community.
- Work with developers as L2 support in the management of daily incidences and change requests of the ETRM and assist to develop a support model for the business with the relevant SLA metrics.
- Capture and raise system enhancements or bugs fixing requests / reports to vendor support team, with monitoring and follow up requests fulfilment or bugs resolutions, then test and implement the requests and / resolutions in test environment, and later deploy to live environment.
REQUIREMENTS:
- Qualifications Diploma/Degree in Computer Science or Information Technology from a recognized education institution.
Experience
- Minimum 3 years of system analysis & support experience in ETRM / Trading / Finance industries with substantial know-how and active participation in areas of systems deployment projects & support work.
- Direct project implementation experience (as core member) of major ETRMS such as ASPECT, Enuit, OPENLINK, Allegro, Triple Point, etc. Systems and technical analysis work in the project delivery of a new system and its subsequent operations.
- Level 1 and/or 2 Support with excellent understanding of the business and systems processes in the entire business value chain.
- Continual engagement of end-users and champion new initiatives and projects to improve business processes and systems capabilities.
- Strong experience in SQL data base query language, data analysis and data visualization work.
Added Advantages
- Project and change management of IT systems using Agile and Scrum principles and processes.
- Understanding ITSM framework with experience in incidence management software such as Remedy or ServiceNow.
- Ability to communicate complex technical problems to internal audiences
- Excellent interpersonal and communicative (speaking and writing) skills.
Personal Data Protection
In submitting your personal data and/or resume, you shall be deemed to consent to us collecting, using and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to the PetroChina Group of Companies (which includes PetroChina International (Singapore) Pte. Ltd., Singapore Petroleum Company Limited) for this purpose.
