Job Description:
- Deliver consistent good customer service, handling inquiries, and complaints at all times.
- Maintain a customer-centric approach with internal and external stakeholders across all communication channels.
- Handle phone and email inquiries from current and prospective NTUC Health customers.
- Advise and promote the value of NTUC Health services.
- Address inquiries, referrals, and appointment scheduling from various communication channels.
- Manage service feedback and resolve issues within a stipulated time frame.
- Track and monitor customer inquiries from all channels, including Call Centre Hotline, E-mails, Whatsapp, and Online Messages.
- Meet Key Performance Indicator (KPI) requirements.
- Perform any other duties assigned by the Reporting Officer.
Qualifications:
- Preferably hold a general degree or minimum A' Levels with some customer service experience.
- Strong written and verbal communication skills.
- Resourcefulness in providing timely and accurate information to seniors.
- Patience and meticulousness, with a preference for working with seniors.
- Prior experience in the healthcare sector is preferred.
- Proficiency in a second language would be advantageous.
