The Customer Relationship Manager is responsible to integrate at all levels of the organization to promote the delivery of a quality product and the professional and timely handling of customer work. He or She is responsible for management of the account from implementation to the life of the contract.
The Customer Relationship Manager will embrace company vision while living and promoting the company's core operating values.
• Be the primary point of contact for customers with regards to overall account management.
• Investigate and solve customer problems and handle any and all customer complaints.
• Assist Operations and Accounting on issuing accurate invoice/billing to Customers.
• Maintain accurate records of discussions or correspondence with customers.
• Create and present reports and business reviews to clients including but not limited to: status reports, meeting agendas and minutes, action logs, risk assessments, etc.
• Facilitate discussions, internal and external, on process efficiencies and drive the program until successful closure.
• Identify and pursue organic growth opportunities for closure by working closely with the sales team.
• Be proficient in the business process and technology enabling the processes so that interactions and deliverables with technical teams can be managed effectively.
The position requires technical understanding of high and low level design, infrastructure components, and preferably knowledge of document management workflow.
Customer Relationship Manager Duties and Responsibilities
• A minimum of 5 years’ of relevent experience with 3PL.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focussed on customer satisfaction.
• A bachelor’s degree in Administration or related field.
